Booking Setup Check — answer eight quick questions about how a new client experiences your booking flow and see the gaps that are costing you bookings, in order of impact.
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A new client decides whether to book you in the first minute — long before they ever meet you. If booking means a DM, a wait, or a string of messages, plenty quietly book someone else. Answer eight quick questions to see the gaps a new client notices first.
Worth knowing: in Aasure's 2026 survey, 57% of owners had lost — or suspected they'd lost — a client to a slow reply. Most of those clients were ready to book. The setup just got in the way.
2 min
to complete
8
questions
Free
no account needed
0 of 8 answered0%
1About your business
What do you do?
This tailors your result to how your clients tend to book.
2The front door
How does a new client actually book with you?
Think about what a stranger has to do to get a slot in your diary.
3After hours
Can someone book you in the evening or at the weekend?
Most people decide to book when they're off work — and so are you.
4Response speed
When a new client enquires, how fast do they hear back?
A reply that comes too late often arrives after they've booked elsewhere.
5Friction
How many steps to go from "I want to book" to "I'm booked"?
Every extra step or message is a place people drop out.
6Availability
Can a new client see your real, live availability and pick a slot?
Ask-and-wait kills the moment someone's ready to commit.
7After booking
Once a slot is booked, what happens automatically?
Silence feels risky; no reminder means more no-shows.
8Commitment
Can a new client pay or leave a deposit when they book?
A deposit turns a maybe into a commitment — and protects you from no-shows.
Answer as a new client would experience you, not how it works behind the scenes.
0
BOOKING EXPERIENCE
The first gap a new client hits
What a new client notices, in order
What a booking page clients can't fault does
→Shows live availability and confirms instantly — any time, on any phone.
→Takes a deposit at booking and sends reminders, so fewer slots go to waste.
→Looks like you — your name, photos and services — so a stranger trusts it.
Give clients a front door they can't fault.
Aasure gives you a booking page that takes bookings, deposits and reminders on its own — share it as a link or a QR code, and let new clients book themselves in seconds.
How this is worked out. Your score rates how easily a new client can go from wanting to book to being booked, across the things they notice first — how they book, after-hours access, response speed, steps, live availability, confirmation and deposits. Each is weighted by how much it tends to cost in lost bookings. The 57% figure is from Aasure's 2026 UK survey of service-business owners. It's a guide to where you're leaking clients, not an exact count for your business.
Save these results to your Aasure account.
Come back in 30 days, update your numbers, and see if anything has moved.
Your results saved permanently — no need to fill everything in again next time.
Retake any tool and see your previous score alongside the new one.
All six tools in one place with your business details pre-filled.
See exactly what to fix — each result links to the part of Aasure that addresses it.
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